Frequently Asked Questions

General

• Where do you ship from?

  We ship all orders from our warehouse located in Convex Opticals llc, DIP Shopping center, Dip-1 ,Dubai, Dubai,000, United Arab Emirates

• How long will it take for my order to arrive?

  We aim to deliver your order within 1-3 business days after we receive your order.

• What days and times do you ship orders?

  We ship orders Monday through Saturday, from 9:00 am to 6:00 pm.

• Do you offer free shipping?

  Yes! We offer free shipping on all orders, regardless of size or type.

• What happens if my order is delayed?

  Delivery delays can occur due to factors like incorrect addresses, customer unavailability, closed premises, or extreme weather/national events. If a delay happens, we will inform you and reschedule the delivery.

• What happens if my address is incorrect?

  if your address is incorrect, the delivery might fail. We will attempt to contact you to correct the address and reschedule delivery.

• What is your exchange policy?

  We offer free exchanges within 30 days of receiving your order, provided the items are in their original condition, unused, undamaged, with tags, invoice, and original packaging intact. 

  • Email online@convexopticals.com or use your customer dashboard's "Request Return" option.
  • Exchange are typically processed within 10 business days.
• How do I initiate an exchange?

  You can initiate an exchange by emailing online@convexopticals.com with your order details or by using your customer dashboard: 'Order Status' > 'Request Return' > verify via email OTP > confirm with a valid reason.

• How do I get a refund?

  Email your refund request to online@convexopticals.com , Refunds are typically processed within 10 business days.