Convex Optical provides a curated selection of stylish eyewear, featuring iconic brands such as Ray-Ban. Our collection includes various styles and designs to cater to diverse personal preferences and fashion statements.
We prioritize sustainability by offering products crafted from eco-friendly materials. For instance, our Ray-Ban Corrigan sunglasses are made from bio-acetate, which reduces environmental impact while maintaining high-quality standards.
To initiate a return or exchange, please email us at online@convexopticals.com with your order details. You can also use your customer dashboard to request a return. Ensure that the product is in its original condition and packaging.
We currently offer free shipping on all orders within the UAE, with no minimum purchase required. Orders are processed within 1–2 business days, and the estimated delivery time is typically 5–8 business days.
If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to investigate the issue and resolve it promptly.
We offer a 30-day refund window from the purchase date for eligible items. Refunds are processed within 10 business days and can be issued as cash or store credit, depending on the circumstances.
Currently, we only ship within the UAE. International shipping options may be considered in the future, and customers will be responsible for any customs fees or import duties if applicable.
You can reach our customer support team via email at online@convexopticals.com or by phone at +971 55 169 1100. We are here to assist you with any inquiries or concerns.
DIP Shopping center, Dip-1, Dubai, 21145, United Arab Emirates
